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Senior Hospitality Operations Manager
Posted 4 days ago
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Job Description
Our client, a prominent player in the hospitality and tourism sector, is actively seeking a highly experienced Senior Hospitality Operations Manager to lead and optimize operations within a fully remote framework. This critical role involves overseeing multiple facets of guest services, operational efficiency, and team management, ensuring the highest standards of service delivery. The successful candidate will leverage their extensive industry knowledge and leadership skills to drive customer satisfaction and operational excellence, all while working from their chosen remote location. This is an exciting chance to shape the guest experience from a strategic, remote perspective.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic operational plans to enhance guest satisfaction, service quality, and overall efficiency.
- Oversee day-to-day operations, including front desk management, housekeeping coordination, food and beverage oversight, and event planning support.
- Manage and mentor a distributed team of hospitality professionals, fostering a culture of excellence and continuous improvement.
- Develop and manage operational budgets, ensuring cost control and maximizing revenue opportunities.
- Implement and enforce operational policies and procedures, ensuring compliance with industry best practices and safety regulations.
- Analyze operational performance data, identify areas for improvement, and implement corrective actions.
- Collaborate with marketing and sales teams to develop promotional strategies and enhance brand reputation.
- Manage vendor relationships and negotiate contracts for supplies and services.
- Stay informed about industry trends, customer feedback, and competitive landscape to drive innovation and service enhancements.
- Ensure seamless communication and coordination between various operational departments.
- Handle escalated guest complaints and resolve issues effectively and professionally.
- Drive initiatives related to sustainability and responsible tourism practices.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 8 years of progressive experience in hospitality management, with at least 3 years in a senior leadership role.
- Proven track record of successfully managing hotel or resort operations, with a strong understanding of all departments.
- Demonstrated ability to lead, motivate, and develop diverse teams in a remote setting.
- Excellent financial acumen, including budgeting, forecasting, and cost control.
- Strong understanding of customer service principles and guest relations management.
- Proficiency in hotel management software (PMS) and other relevant operational tools.
- Exceptional problem-solving, decision-making, and communication skills.
- Ability to adapt to a fast-paced, evolving remote work environment.
- Passion for the hospitality industry and a commitment to delivering exceptional guest experiences.
- Experience with online travel agencies (OTAs) and digital marketing strategies is beneficial.
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