3 Senior Field Service Technician jobs in WhatJobs Direct
Senior Field Service Technician
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Technician to join their dynamic team. This is a fully remote position, allowing you to leverage your expertise from the comfort of your home office while undertaking essential site visits as needed. Based in or near Eldoret, Uasin Gishu, KE , you will be responsible for the installation, maintenance, and repair of complex industrial equipment. This role requires a strong understanding of mechanical, electrical, and potentially electronic systems, coupled with exceptional diagnostic and troubleshooting skills. You will be expected to provide on-site support to clients, ensuring minimal downtime and optimal performance of their machinery.
Key responsibilities include performing preventative maintenance, diagnosing and resolving equipment failures, replacing faulty components, and conducting system upgrades. You will also be responsible for documenting all service activities, generating detailed reports, and providing technical feedback to the engineering and product development teams. The ideal candidate will possess a proven ability to work independently, manage their time effectively, and maintain a high level of customer satisfaction. This role demands a proactive approach, a commitment to safety protocols, and the ability to communicate technical information clearly to both technical and non-technical personnel. We are looking for an individual who is adept at problem-solving under pressure and committed to delivering exceptional service. This fully remote role requires a dedicated professional who can manage their workflow efficiently and respond promptly to client needs.
Duties and Responsibilities:
Key responsibilities include performing preventative maintenance, diagnosing and resolving equipment failures, replacing faulty components, and conducting system upgrades. You will also be responsible for documenting all service activities, generating detailed reports, and providing technical feedback to the engineering and product development teams. The ideal candidate will possess a proven ability to work independently, manage their time effectively, and maintain a high level of customer satisfaction. This role demands a proactive approach, a commitment to safety protocols, and the ability to communicate technical information clearly to both technical and non-technical personnel. We are looking for an individual who is adept at problem-solving under pressure and committed to delivering exceptional service. This fully remote role requires a dedicated professional who can manage their workflow efficiently and respond promptly to client needs.
Duties and Responsibilities:
- Perform installations, commissioning, and preventative maintenance on specialized equipment.
- Diagnose complex mechanical and electrical issues using advanced diagnostic tools.
- Execute repairs and component replacements efficiently and accurately.
- Conduct system performance testing and calibration.
- Provide on-site technical support and troubleshooting to resolve immediate issues.
- Maintain detailed service logs, including work performed, parts used, and time spent.
- Generate comprehensive service reports and submit them in a timely manner.
- Communicate effectively with clients to explain technical issues and solutions.
- Collaborate with the internal technical support team to resolve escalated issues.
- Adhere strictly to all safety regulations and company policies.
- Identify opportunities for equipment upgrades or improvements.
- Train client personnel on basic equipment operation and maintenance where necessary.
- Technical degree or certification in Mechanical Engineering, Electrical Engineering, or a related field.
- Minimum of 5 years of experience in field service or industrial maintenance.
- Proven expertise in troubleshooting and repairing complex machinery.
- Strong understanding of mechanical, electrical, and electronic systems.
- Proficiency with diagnostic tools and test equipment.
- Ability to interpret technical manuals, blueprints, and schematics.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work independently and manage a flexible schedule.
- Willingness to travel to client sites as required.
- Valid driver's license and a clean driving record.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Senior Field Service Technician
Posted 5 days ago
Job Viewed
Job Description
Our client, a leader in industrial automation and maintenance solutions, is seeking a highly skilled and motivated Senior Field Service Technician to join our dynamic, remote-first team. In this pivotal role, you will be responsible for providing expert-level remote support and troubleshooting for a wide array of industrial machinery and equipment. Your primary focus will be on diagnosing complex technical issues, guiding on-site personnel through repair procedures, and ensuring optimal performance and uptime for our diverse client base. This position demands a proactive approach to problem-solving, excellent communication skills, and the ability to interpret technical schematics, blueprints, and diagnostic data effectively. You will also be involved in developing remote diagnostic protocols, documenting solutions, and contributing to the continuous improvement of our service offerings. The ideal candidate will have a proven track record in field service or a similar technical support role, with extensive experience across various industrial sectors. While this role is fully remote, occasional travel for critical on-site interventions or specialized training may be required, but the vast majority of your work will be conducted from your home office. You will collaborate closely with our engineering and support teams, sharing insights and feedback to enhance product reliability and customer satisfaction. This is an exciting opportunity to leverage your technical expertise in a flexible, remote environment while making a significant impact on industrial operations. Our client is committed to fostering a culture of learning and professional development, providing ample opportunities for growth and advancement within the organization. The ideal candidate thrives in a fast-paced, results-oriented setting and possesses a strong sense of ownership and accountability for their work. Responsibilities include:
- Providing remote technical support and troubleshooting for complex industrial equipment.
- Diagnosing mechanical, electrical, and control system issues via remote access and client communication.
- Guiding on-site technicians through repair and maintenance procedures.
- Interpreting technical documentation, including manuals, schematics, and diagnostic logs.
- Developing and refining remote diagnostic tools and procedures.
- Documenting all service activities, resolutions, and customer feedback.
- Collaborating with internal engineering and product teams to address recurring issues and improve product design.
- Ensuring high levels of customer satisfaction through prompt and effective support.
- Staying updated with the latest technological advancements in industrial machinery and maintenance.
- Occasionally performing on-site service calls for critical issues or complex installations as needed.
- Minimum of 5 years of experience in field service, technical support, or a related role within an industrial setting.
- Strong understanding of mechanical, electrical, and control systems in industrial machinery.
- Proficiency in reading and interpreting technical drawings, schematics, and manuals.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical individuals.
- Experience with remote diagnostic tools and software.
- Ability to work independently and manage time effectively in a remote setting.
- A proactive and customer-focused attitude.
- Technical certifications or degrees in relevant engineering or technical fields are highly desirable.
- Willingness to travel occasionally for essential on-site support.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Senior Field Service Technician
Posted 5 days ago
Job Viewed
Job Description
Our client, a leader in specialized industrial equipment, is actively seeking a highly skilled and experienced Senior Field Service Technician to join their team. This is a fully remote role, allowing you to provide expert technical support and maintenance services to clients from your home base. You will be responsible for diagnosing, troubleshooting, and repairing complex machinery and systems, ensuring minimal downtime and maximum customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Perform on-site (client location) installation, maintenance, and repair of complex industrial equipment and systems.
- Diagnose mechanical, electrical, and software issues with precision and efficiency.
- Troubleshoot problems and provide timely solutions to ensure equipment functionality.
- Conduct preventative maintenance and inspections to identify potential issues before they occur.
- Respond to service requests and emergency calls within established timelines.
- Provide technical guidance and support to junior technicians and clients.
- Interpret technical manuals, blueprints, and schematics to perform installations and repairs.
- Maintain detailed service records, including repair histories and parts usage.
- Order and manage spare parts inventory as required for service calls.
- Ensure all work is performed according to safety regulations and company standards.
- Communicate effectively with clients to explain issues and resolutions.
- Provide feedback to engineering and product development teams on equipment performance and potential improvements.
- Manage travel logistics and schedules efficiently to cover assigned service areas.
- Adhere to strict quality control procedures throughout all service operations.
- Contribute to developing and updating technical documentation and training materials.
- Technical degree or certification in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 7 years of experience as a Field Service Technician, preferably with industrial machinery.
- Proven ability to diagnose and repair complex electromechanical systems.
- Strong understanding of electrical schematics, mechanical drawings, and P&IDs.
- Proficiency in using diagnostic tools and equipment.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and customer service skills.
- Ability to work independently and manage time effectively in a remote-first environment with travel.
- Willingness to travel extensively within designated regions.
- Basic computer skills for reporting and documentation.
- Knowledge of specific industry equipment (e.g., manufacturing, energy, automation) is a significant advantage.
- Commitment to safety protocols and best practices.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Senior field service technician Jobs in Kenya !
2