Explore field service technician jobs, where expertise meets hands-on problem-solving. These roles involve installing, maintaining, and repairing equipment at customer locations. Field service technicians are vital in various industries, from manufacturing to healthcare, ensuring smooth operations and customer satisfaction.1830 Field Service Technician jobs in WhatJobs Direct
Field Service Technician
Posted 4 days ago
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Job Description
Our client is seeking a highly skilled and motivated Field Service Technician to join their team. This is a fully remote position, allowing you to manage your service operations from your home base. You will be responsible for the installation, maintenance, troubleshooting, and repair of specialized equipment at client sites. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and a commitment to providing exceptional customer service. This role requires the ability to work independently and manage travel effectively.
Key Responsibilities:
Key Responsibilities:
- Install, configure, and test new equipment according to specifications and customer requirements.
- Perform routine maintenance and calibration on existing systems to ensure optimal performance.
- Diagnose and resolve technical issues, malfunctions, and breakdowns efficiently.
- Conduct on-site repairs and replace faulty components.
- Provide technical support and training to customers on equipment operation and maintenance.
- Document all service activities, including repairs, maintenance, and customer interactions.
- Maintain an accurate inventory of spare parts and tools.
- Adhere to all safety regulations and company policies.
- Proactively identify opportunities for service improvements and customer satisfaction.
- Liaise with the engineering and support teams to escalate complex issues and share feedback.
- Technical degree or certification in a relevant field (e.g., Electrical Engineering, Mechanical Engineering, IT).
- Minimum of 3 years of experience in a field service or technical support role.
- Proven ability to troubleshoot and repair complex mechanical, electrical, or electronic systems.
- Strong understanding of diagnostic tools and testing equipment.
- Excellent customer service and communication skills.
- Ability to work independently, manage time effectively, and travel as needed.
- Proficiency in using service management software and mobile devices.
- A valid driver's license and a clean driving record are essential.
- Familiarity with (Specific Industry Equipment - e.g., industrial machinery, medical devices, IT infrastructure) is a significant advantage.
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Lead Field Service Technician
Posted 1 day ago
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Job Description
Our client is searching for an experienced and highly competent Lead Field Service Technician to join their innovative engineering team. This is a fully remote position, requiring the ability to manage service operations and technical support from a home-based office. You will be instrumental in ensuring the seamless installation, maintenance, and repair of complex equipment across various client sites. This role demands a deep understanding of electromechanical systems and the ability to diagnose and resolve intricate technical issues effectively. The Lead Field Service Technician will also be responsible for overseeing a team of junior technicians, providing training, and ensuring adherence to safety protocols and service level agreements. Your ability to troubleshoot remotely, guide on-site personnel, and document technical findings will be paramount.
Responsibilities:
Qualifications:
This role is based out of Nakuru, Nakuru, KE , but is a fully remote position. If you are a seasoned technician looking for a challenging and rewarding remote opportunity, we encourage you to apply.
Responsibilities:
- Provide expert technical support and troubleshooting for complex machinery and systems remotely.
- Conduct remote diagnostics and guide on-site technicians through repair procedures.
- Develop and implement preventative maintenance schedules and plans.
- Manage service dispatch and ensure timely resolution of client issues.
- Train and mentor field service technicians on technical procedures and best practices.
- Maintain detailed service records, reports, and documentation for all completed work.
- Collaborate with engineering and product development teams to provide feedback on product performance and potential improvements.
- Ensure compliance with all safety regulations and company policies during service operations.
- Manage spare parts inventory and logistics for service operations.
- Foster strong relationships with clients by providing exceptional service and support.
- Perform on-site interventions for critical issues as required, coordinating travel and logistics.
Qualifications:
- Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service, installation, or maintenance of industrial equipment.
- Proven experience in leading and managing a team of technicians.
- Strong diagnostic and problem-solving skills with a deep understanding of electromechanical systems.
- Excellent communication and interpersonal skills, with the ability to effectively interact with clients and technical staff remotely.
- Proficiency in using remote diagnostic tools and software.
- Experience in developing technical documentation and training materials.
- Ability to work independently and manage time effectively in a remote setting.
- Knowledge of safety procedures and regulatory compliance.
- Willingness to travel for critical on-site interventions when necessary.
- Experience with specific equipment relevant to our industry (e.g., automation systems, industrial machinery) is a significant advantage.
This role is based out of Nakuru, Nakuru, KE , but is a fully remote position. If you are a seasoned technician looking for a challenging and rewarding remote opportunity, we encourage you to apply.
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1
Field Service Technician - Robotics
Posted 1 day ago
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Job Description
Our client, a global leader in industrial automation and robotics, is seeking a highly skilled Field Service Technician specializing in robotic systems. This is a fully remote position, allowing you to leverage your expertise from your home base, while providing critical on-site support across various client locations as needed. You will be responsible for the installation, maintenance, troubleshooting, and repair of advanced robotic equipment and automated manufacturing systems. This includes performing routine inspections, diagnosing hardware and software issues, replacing faulty components, and ensuring optimal system performance. You will work closely with clients' engineering and production teams to understand their operational needs and provide tailored solutions. A key aspect of this role involves remote diagnostics and support, utilizing cutting-edge technology to preemptively identify and resolve potential issues before they impact production. You will also be tasked with conducting system upgrades, calibrations, and preventative maintenance programs to maximize uptime and efficiency for our clients. The successful candidate will possess a deep understanding of robotic kinematics, control systems, PLC programming, and industrial networking protocols. Experience with specific robotic brands (e.g., Fanuc, KUKA, ABB) is a significant advantage. Excellent problem-solving skills, strong mechanical and electrical aptitude, and the ability to work independently and manage your time effectively are crucial. While the role is remote-first, occasional travel to client sites may be required for complex installations or critical repairs, particularly around the **Malindi, Kilifi, KE** region and beyond. You will be expected to maintain detailed service reports and communicate technical findings clearly to both technical and non-technical stakeholders. This is an exceptional opportunity to join a forward-thinking company and contribute to the advancement of manufacturing technology.
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2
Field Service Technician - Kericho
Posted 1 day ago
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Job Description
Our client is looking for a skilled and dedicated Field Service Technician to join their growing team in Kericho, Kericho, KE . This role involves traveling to client sites to perform installations, maintenance, repairs, and upgrades on a range of specialized equipment. The ideal candidate will be a problem-solver with excellent diagnostic skills and a commitment to providing outstanding customer service. A strong technical aptitude and the ability to work independently are essential for success in this role.
Responsibilities:
Qualifications:
Responsibilities:
- Install, commission, and service various types of machinery and technical equipment.
- Perform routine preventive maintenance and inspections to ensure optimal equipment performance.
- Diagnose and troubleshoot technical issues, identifying root causes of equipment malfunctions.
- Conduct repairs and replacements of faulty components and parts.
- Test and calibrate equipment after installation or repair to ensure it meets specified standards.
- Provide on-site technical support and training to customers.
- Maintain detailed service reports, documenting all work performed, parts used, and customer feedback.
- Adhere to all safety regulations and company procedures while on client sites.
- Manage inventory of spare parts and tools, ensuring they are in good condition and readily available.
- Effectively communicate with customers to understand their needs and provide timely solutions.
- Respond to service calls promptly and efficiently within the designated service area.
- Collaborate with the internal support team to resolve complex technical challenges.
- Ensure customer satisfaction through high-quality workmanship and professional conduct.
Qualifications:
- Technical diploma or certification in Mechanical, Electrical, or a related field.
- Minimum of 3 years of experience in field service, technical support, or a similar hands-on role.
- Proven ability to diagnose and repair complex mechanical and electrical systems.
- Proficiency with hand tools, power tools, and diagnostic equipment.
- Strong understanding of safety protocols and procedures.
- Excellent problem-solving and troubleshooting skills.
- Good communication and customer service skills.
- Ability to work independently and manage time effectively.
- Must possess a valid driver's license and a clean driving record.
- Willingness to travel regularly within the specified region and occasionally beyond.
- Familiarity with industrial equipment or specific machinery relevant to our client's industry is a plus.
- Ability to read and interpret technical manuals and blueprints.
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3
Field Service Technician Supervisor
Posted 1 day ago
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Job Description
Our client is seeking an experienced and motivated Field Service Technician Supervisor to lead their installation and maintenance team. This role is essential for ensuring that all equipment is installed, serviced, and maintained to the highest standards, providing exceptional support to our diverse client base. The successful candidate will be responsible for overseeing a team of field technicians, assigning daily tasks, and monitoring their performance to ensure efficiency and quality of work. You will provide technical guidance and support to technicians, troubleshoot complex issues, and ensure that all safety protocols are strictly adhered to. Key responsibilities include managing service schedules, coordinating parts inventory, and ensuring that service level agreements (SLAs) are met. The Field Service Technician Supervisor will also be responsible for conducting training sessions for new and existing technicians, updating technical documentation, and reporting on team performance and project status to management. A strong background in diagnosing and repairing electromechanical systems, industrial machinery, or relevant equipment is crucial. Excellent leadership, communication, and problem-solving skills are required to effectively manage a team and resolve customer issues. This role requires a hands-on approach and the ability to work effectively in a dynamic, on-site environment. You will be instrumental in driving customer satisfaction through reliable and efficient service delivery within the **Thika, Kiambu, KE** region and surrounding areas. This is an excellent opportunity for a skilled technician leader to contribute to a growing company and foster a culture of excellence in field service.
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Remote Field Service Technician
Posted 1 day ago
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Job Description
Our client is looking for a skilled and dedicated Field Service Technician to perform installations, maintenance, and repairs on client sites. While this role is site-based, it involves significant travel and requires the ability to work independently and manage your schedule effectively. You will be the primary point of contact for our clients, ensuring their equipment is functioning optimally and providing excellent customer service. The ideal candidate will have a strong technical background in mechanical, electrical, or electronic systems, with proven experience in troubleshooting and problem-solving. You will be responsible for performing routine maintenance, diagnosing and repairing equipment failures, and installing new systems according to specifications. Excellent communication and interpersonal skills are essential for interacting with clients, understanding their needs, and explaining technical information clearly. A commitment to safety protocols and high-quality workmanship is paramount. You will be required to maintain detailed service reports, manage spare parts inventory, and uphold the company's reputation for reliability and professionalism. This position demands a proactive approach, the ability to adapt to different work environments, and a willingness to travel extensively. We are seeking a reliable and technically adept individual who takes pride in their work and is committed to ensuring customer satisfaction. The opportunity to work on diverse technical challenges and contribute to the operational success of our clients makes this a rewarding role.
Key Responsibilities:
Key Responsibilities:
- Install, maintain, and repair equipment and systems at client locations.
- Perform diagnostic tests and troubleshoot equipment malfunctions.
- Execute routine preventive maintenance schedules.
- Respond promptly to service requests and emergency calls.
- Educate clients on equipment operation and maintenance procedures.
- Maintain accurate service records and documentation.
- Manage spare parts inventory and order necessary components.
- Adhere to all safety regulations and company policies.
- Uphold high standards of customer service and professionalism.
- Travel to various client sites as required for service calls.
- Technical degree or certification in a relevant field (e.g., Electrical, Mechanical, Electronics).
- Minimum of 3 years of experience in field service, installation, or maintenance.
- Strong diagnostic and troubleshooting skills.
- Proficiency with hand and power tools, and test equipment.
- Excellent mechanical and electrical aptitude.
- Good communication and customer service skills.
- Ability to read and interpret technical manuals and schematics.
- Valid driver's license and a clean driving record.
- Willingness and ability to travel extensively.
- Ability to work independently and manage time effectively.
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Field Service Technician - Remote
Posted 1 day ago
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Job Description
Our client, a leader in industrial automation and machinery, is seeking a dedicated and skilled Field Service Technician to join their expanding operations. This role is fully remote, requiring travel to client sites for installation, maintenance, and repair of complex equipment. You will be the primary point of contact for customers, providing on-site technical support and ensuring the optimal performance of installed systems. Responsibilities include diagnosing and troubleshooting mechanical, electrical, and software issues, performing routine preventative maintenance, and conducting installation of new equipment. You will also be responsible for educating customers on proper equipment operation and maintenance. This position demands excellent problem-solving skills, a strong technical aptitude, and the ability to work independently in diverse environments. You will maintain detailed service reports, manage spare parts inventory, and communicate effectively with the engineering and support teams. This is a crucial role in maintaining customer satisfaction and ensuring the reliability of our client's cutting-edge technology. The job is based in **Ruiru, Kiambu, KE**, but the nature of the role means you will be deployed to various locations as needed, with significant travel expected. Your home base will be within a reasonable commuting distance to Ruiru, but the work itself is performed at client sites.
Responsibilities:
Responsibilities:
- Install, maintain, and repair a wide range of industrial equipment.
- Diagnose and resolve complex mechanical, electrical, and software issues.
- Perform routine preventative maintenance checks and services.
- Respond promptly to customer service requests and emergency calls.
- Provide technical training and guidance to customers.
- Maintain accurate and detailed service logs and reports.
- Manage spare parts inventory and order necessary components.
- Liaise with internal engineering and support teams to resolve technical challenges.
- Ensure customer satisfaction and build strong client relationships.
- Diploma or Degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Proven experience as a Field Service Technician or similar role, with a strong understanding of industrial machinery.
- Proficiency in diagnosing and troubleshooting complex technical problems.
- Excellent mechanical and electrical aptitude.
- Ability to read and interpret technical manuals, schematics, and blueprints.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Willingness and ability to travel extensively as required.
- Valid driver's license and a clean driving record.
- Ability to work independently and manage time effectively in a remote field setting.
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Senior Field Service Technician
Posted 1 day ago
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Job Description
Our client is seeking a highly experienced Senior Field Service Technician to join their fully remote operations team. This role is designed for an individual who excels at remote diagnostics, troubleshooting, and guiding on-site personnel through complex installation and maintenance procedures. You will be the primary technical point of contact for sophisticated equipment, providing expert support via video conferencing, remote access tools, and detailed documentation. The ideal candidate will possess a comprehensive understanding of electromechanical systems, industrial machinery, or specialized technical equipment. You will be responsible for developing remote support protocols, training field teams on advanced repair techniques, and ensuring minimal downtime for critical infrastructure. This is a remote-first position, allowing you to leverage your expertise from anywhere. While the **Naivasha, Nakuru, KE** region is our operational hub, your work will be globally distributed, ensuring our clients' systems operate at peak performance.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support for installation, maintenance, and repair of complex systems.
- Diagnose and troubleshoot hardware and software issues using remote diagnostic tools.
- Develop and refine remote troubleshooting guides and standard operating procedures.
- Train and mentor on-site technicians and end-users through remote sessions.
- Collaborate with engineering and product teams to provide feedback on product design and reliability.
- Manage a queue of support tickets, prioritizing urgent issues.
- Create detailed technical reports on service activities and issue resolution.
- Ensure customer satisfaction by providing timely and effective remote assistance.
- Stay current with product updates, technical bulletins, and best practices in field service.
- Assist in the development of remote support infrastructure and tools.
- High school diploma or equivalent; Technical certification or Associate's degree in a relevant field preferred.
- Minimum of 6 years of experience in field service, technical support, or a related role, with a strong emphasis on remote assistance.
- Demonstrated expertise in diagnosing and repairing electromechanical, industrial, or specialized systems.
- Proficiency with remote access software, diagnostic tools, and video conferencing platforms.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Strong communication and presentation skills, with the ability to clearly explain complex technical concepts to diverse audiences.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in training or mentoring technical personnel.
- Familiarity with CRM or ticketing systems is a plus.
- Proactive attitude and commitment to delivering high-quality remote support.
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