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Provider Partnerships Associate
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Job Description
The company
is a rapidly growing tech scale-up revolutionising emergency response. Our 24/7 Dispatch Centre serves millions across East Africa. Our vision is to ensure emergency help is minutes away, anytime, anywhere. In the past five years, we've built a lifesaving platform and the largest ambulance and responder network in East Africa. Our platform has slashed response times by over 90% and our membership services have provided access to millions, providing peace of mind and saving tens of thousands of lives.
We're a diverse team of over 50+ specialists in business, operations, software engineering, and emergency dispatch, based in Nairobi but reaching across East Africa and Europe.
If you're passionate about working for a company at the intersection of tech, impact, and emergency services, this is the place for you.
The Role
At , we're on a mission to transform emergency response across Africa. This role sits at the heart of our operations, expanding and elevating our network of ambulance and road rescue partners. You'll be the engine behind recruiting, onboarding, and equipping new providers, while ensuring every partner is trained, connected, and ready to deliver life-saving care.
This isn't a desk job. You'll be out in the field, traveling to meet providers, running trainings, leading inspections, and solving challenges in real time. You'll use insights from the ground to shape how we grow, strengthen relationships, and raise the bar on performance. And you'll bring those lessons back to the team to drive impact at scale.
We're looking for someone proactive, organized, and energized by people. You'll need sharp communication skills, an eye for detail, and the grit to keep pushing for higher standards in a fast-moving environment. Above all, you'll be motivated by the chance to make emergency care more reliable, accessible, and effective for millions.
What You'll Do
- Build and expand our emergency response network by recruiting and onboarding new partners
- Train and equip providers on the tools, standards, and protocols that power our system
- Conduct inspections, field visits, and performance reviews to keep quality high
- Solve problems quickly by working across teams and with partners on the ground
- Use data and field insights to continuously improve onboarding, training, and engagement
- Report on key outcomes and progress to the leadership team
What Success Looks Like
- A growing network of ambulance and rescue providers that is reliable and ready to respond
- Partners who are confident, well-trained, and consistently delivering high-quality care
- Regular inspections and reviews that keep standards high across the board
- Strong, trusted relationships with providers who feel supported and engaged
- Data and insights from the field that fuel constant improvements in operations
- An emergency response system that is faster, smarter, and more dependable for the people who rely on it
What We're Looking For
- A Bachelor's degree or Diploma in business, operations, logistics, technology, or another relevant field
- Strong communication, interpersonal, and problem-solving skills, with the ability to thrive in a fast-paced environment
- A natural systems-thinker who enjoys building processes and finding smarter ways to get things done
- Tech-savvy and comfortable learning and working with new tools, platforms, and data systems
- Experience using data to track performance, improve workflows, and inform decision-making
- Highly organized, detail-oriented, and proactive in driving results
- Fluency in English; proficiency in Swahili or other languages spoken in East Africa is a plus
- Willingness to travel frequently and engage directly with partners in the field
- Willingness to travel frequently and engage directly with partners in the field
How to Apply
Please submit a one-page PDF CV and
ensure that you highlight the most relevant experiences within a single page. We will not review CVs longer than a page.
is proud to be an equal opportunity employer. We celebrate diversity in all its forms and are committed to creating an inclusive workplace where everyone belongs. We welcome your application.
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