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Office Manager

Nairobi, Nairobi KES600000 - KES1200000 Y Get Thrivin

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Job Description

Company Description

At 
Thrivin

, we help companies scale with confidence through our 
Agent-as-a-Service (AaaS)

model—an all-in-one BPO solution delivering flexible, tech-enabled contact centre teams. Learn more: 

Role Description

We're looking for a 
proactive, organised, and people-first Office Manager
 with HR experience and a background in the BPO industry to join our growing team in 
Nairobi
.

This is a 
full-time, on-site role
—you must be 
based in Kenya
 and available to work 
from our Nairobi office
 daily.

What You'll Do

  • Oversee daily office operations and logistics
  • Manage HR tasks: onboarding, compliance, benefits, record-keeping
  • Coordinate interviews and support recruitment pipelines
  • Foster team culture through employee engagement initiatives
  • Support BPO-specific operations (agent logistics, team scaling, documentation)
  • Serve as a key point of contact between leadership and staff

Qualifications

  • 2–4 years in office management or HR roles
  • Experience in the BPO industry
  • Must be based in Kenya and able to work on-site in Nairobi
  • Strong knowledge of Kenyan labor laws and HR processes
  • Proficiency in Microsoft Office, Google Workspace, and HRIS systems
  • Excellent organisational and interpersonal skills
  • Bonus: Startup or high-growth company experience

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